Blog

Writing on AI agents & agency operations.

Field notes from building theagency47, frameworks we use in client engagements, and arguments we want on the public record. New post every 2–4 weeks. Follow via RSS.

What's on theagency47's blog?

theagency47's blog is the long-form publication of founder Christos Papadimitriou, covering AI agent design frameworks, engagement methodology, agency-operations lessons, and arguments about the AI services category in 2026. Posts are published every 2 to 4 weeks. Topics span how-to (specs, evals, monitoring), strategy (pricing, positioning, vertical packs), and field notes from real client engagements where the relevant party has consented to share details. All posts are also distributed via the RSS feed.

theagency47 · Updated May 2026
October 23, 2026 · 9 min read · ai-transformation · ai-governance · mid-size

Chief AI Officer: Do You Need a CAIO in 2026?

76% of surveyed enterprises now have a Chief AI Officer, up from 26% a year ago. Here is what the CAIO mandate actually owns, why most 25–250 staff companies should not hire a €250k+ C-suite executive on day one, and how to fill the gap.

October 22, 2026 · ai-transformation · mid-size · ai-strategy

AI for Mid-Size Companies: Start With One Department

Too big for one agent, too small for a consultancy programme: mid-size companies are squeezed. The way out is one department, one company brain, five agents and one KPI, proved in 60 days before anything scales.

October 22, 2026 · ai-transformation · ai-agents · workforce-design

Assist or Replace? Which Roles AI Agents Should Take Over

"Which jobs will AI replace?" is the wrong question. The useful one is which tasks inside each role an agent should assist with, share or take over. A four-question test, three patterns and ten worked roles.

October 17, 2026

Who Owns the Decision to Adopt AI Agents? CEO vs CIO

"Should we adopt AI agents?" is really five decisions: yes and which process first, the limits, the safe how, the budget and the stop. The CEO owns the yes and the limits, the CIO owns the safe how and the off switch, and the process owner, CFO, DPO and CISO sign their parts. With a role table and a 30/60/90-day plan.

October 17, 2026

What Is RPA? Robotic Process Automation vs AI Agents

RPA bots copy the clicks a person makes on screen, so rule-based work runs fast and without typing errors. Here is how RPA works (bots, orchestrator, triggers, selectors), where it pays off and where it breaks, and how it differs from AI agents: the agent decides, the bot executes on your legacy systems.

September 9, 2026 · 9 min read · outbound · sales · buying-signals

5 Public Buying Signals That Beat Firmographics (2026)

For 20 years outbound targeted by industry, size, and location. In 2026 the winning teams target by observable behaviour. Here are the five public signal types that predict a B2B decision better than firmographics.

July 24, 2026 · 8 min read · ai-agents · business-operations · anthropic

AI Agents for Business Operations, Not Just Code

The AI agent hype started in engineering. Anthropic's Cowork usage data says something different: business operations is the largest category of sampled sessions, at 33.4%, and software development is 8.7%. Here's what that means for how SMBs should be buying.

July 24, 2026 · 8 min read · ai-agents · roi · failure-analysis

Why AI Agent Projects Fail: 4 Preventable Patterns

The AI agent market is finally boring: most agent investments now deliver measurable returns. The interesting question is why some projects still fail to show ROI. Four recurring patterns account for almost all of it.

June 7, 2026 · 11 min read · knowledge-management · obsidian · second-brain

Does a 'Second Brain' Work for a Company? Obsidian in 2026

Knowledge workers lose ~1.8 hours a day hunting for information. The 'second brain' idea promises a fix. Here's what the research says about scaling it from one person to a whole company, and where Obsidian fits.

May 18, 2026 · 13 min read · ai-agents · framework-comparison · claude-agents

Claude Agents vs CrewAI vs LangGraph vs n8n (2026)

Four frameworks solve four different problems. The right question is not which is 'best', it is which one fits the agent you actually need, with the lock-in profile you can live with.

May 16, 2026 · 13 min read · ai-agents · ecommerce · shopify

AI Agents for Ecommerce Returns: Shopify Workflow + Cost

Returns cost ecommerce brands about €2–€6.70 in labor per ticket: 4–8 minutes of a support rep's day at €30–€50/hour. An AI returns agent handles the routine ones end-to-end. Here's the actual workflow.

Free · 30 minutes · No deck, no pitch

Find the 3 processes eating most of your team's hours.

In a 30-minute discovery call we map how your team's week actually goes, name the three processes that cost the most hours, and tell you honestly whether an AI agent is the right fix. If it isn't, we'll say so.

We reply within one business day with a calendar link. Want it in writing? The AI Audit adds a written report with ROI projections, and the €297 is credited in full if you start a project within 30 days.

Prefer to write it down? Describe your agent in 2 minutes →

Part of