Multi-department deployment
8 to 15+ agents across two or more departments (sales, ops, finance, marketing, customer success, HR, legal) with coordinated orchestration and a shared, permissioned company brain where appropriate.
Project · 90+ days · €25,000+
Enterprise AI agents: the Scale package
A multi-department AI workforce with the contract terms you need. When the deployment spans departments, integrates proprietary systems and needs an SLA your procurement team will sign, the Scale package is the tier. Bespoke scope, productized methodology, fixed milestone pricing, dedicated delivery lead.
The Scale package is Phase 3 of an AI transformation: the multi-department roll-out that follows mapping and a first department.
What is theagency47's Scale package?
The Scale package is theagency47's scoped tier for mid-market and enterprise organizations needing multi-department AI agent deployment. Starts at €25,000+ and runs 90+ days. Includes 8 to 15+ agents, custom integrations with proprietary systems, compliance documentation (SOC 2 mapping, ISO 27001 alignment scoping, GDPR DPA tailoring), SLA contract with response-time guarantees, dedicated delivery lead, executive sponsor process, and quarterly strategy reviews post-deployment. Unlike Workforce Pro (productized single-department), the Scale package is scoped to fit your organization's specific structure, compliance posture, and procurement requirements.
theagency47 · Updated October 2026 What's included
The differences that matter at this tier.
Workforce Pro is productized. The Scale package is scoped. Everything below is bespoke per engagement.
Custom integrations
Integrations beyond our standard SaaS catalog, proprietary ERPs, internal data warehouses, custom APIs, regulated systems. Scoped during the paid scoping engagement.
Compliance documentation
SOC 2 control mapping, ISO 27001 alignment scoping, GDPR DPA tailoring, sub-processor documentation, audit-ready logging. Bespoke to your compliance requirements.
SLA contract
1-hour critical / 4-hour high / 24-hour medium response. 99.5% agent uptime target. Named delivery lead and executive escalation contact. Negotiable for procurement.
Dedicated delivery lead
One named senior person owns the engagement end-to-end, from scoping to post-deployment quarterly reviews. Same face across all interactions.
Executive sponsor process
Monthly steering committee with your executive sponsor + our delivery lead. Quarterly strategy reviews in Year 1. Adoption tracking, change management support.
How scoping works
Two-step entry. No long pitches, no procurement theater.
Step 1, Discovery call (free, 60 min)
A focused 60-minute call between your executive sponsor + technical lead, and our founder. We assess whether the Scale package is the right tier (sometimes Workforce Pro fits), confirm budget posture, identify the 2–3 departments and integration surfaces in scope, and decide if a paid scoping engagement is warranted.
Step 2, Scoping engagement (€5,000, 2 weeks)
If yes, we run a structured scoping engagement that produces:
- Detailed agent inventory with one-page specs per agent (typically 8–15 agents)
- Integration architecture map (standard + custom)
- Compliance posture document (controls mapping, gaps, mitigations)
- Milestone-based project plan (typically 4–6 milestones)
- Fixed-price proposal with SLA terms and contract draft
The €5,000 scoping fee credits 100% to the project if you proceed within 60 days. If you do not proceed, you keep the deliverables, they are useful for any vendor selection.
25–250 staff? See the Transformation Assessment: four weeks, €3,000, with 50% of the fee credited against a Scale package engagement signed within 30 days of the readout.
Step 3, Contract + Build (scoped timeline, scoped price)
Signed MSA, SOW, DPA. Build proceeds in the methodology phases (Discover, Design, Build, Deploy, Optimize) adapted to the agreed milestones. Payment is milestone-based, typically 20% / 20% / 20% / 20% / 20%.
Compare
The Scale package vs Workforce Pro.
| Dimension | Workforce Pro | Scale package |
|---|---|---|
| Pricing model | Fixed €15,000 | Bespoke, €25,000+ |
| Department coverage | One department | Multi-department |
| Agent count | 5 | 8–15+ |
| Integrations | 4 from standard catalog | Custom + standard |
| Timeline | 60 days | 90+ days |
| Scoping | Discovery call only | Paid scoping engagement (€5K, 2 weeks, credits to project) |
| Compliance documentation | Standard DPA | SOC 2 / ISO 27001 / bespoke DPA |
| SLA | Standard (no formal SLA) | Negotiated SLA contract |
| Delivery lead | Founder (Christos Papadimitriou) | Dedicated lead, named |
| Money-back guarantee | 14-day, 100% | Milestone-based, defined in SOW |
| Procurement complexity | Single contract | MSA + SOW + DPA + SLA |
Compliance posture
Built to clear procurement and security review.
Standard procurement and security review materials we provide on request. See AI agent security for how agents are allowed to act on company systems, and OS47, where your team sees and approves every agent action. Who decides what each agent may do is set out in our AI governance framework.
- Vendor risk assessment questionnaire (pre-filled to your template)
- Data flow diagram per agent
- Sub-processor inventory with DPAs
- Encryption and key management documentation
- Access control matrix
- Incident response procedure
- Business continuity plan
- Insurance certificate (professional indemnity, cyber)
- SOC 2 control mapping (we are not SOC 2 audited as a small agency, but we map controls and operate to them; many enterprise clients accept this with compensating controls)
For ISO 27001 or other certified-specific requirements, we scope what is feasible during the paid scoping engagement.
FAQ
Questions about the Scale package.
Who is the Scale package for?
Mid-market and enterprise organizations (typically 250+ staff) deploying agents across multiple departments. Common: regulated industries, multi-region rollouts, organizations with proprietary internal systems requiring custom integrations. Not scoped yet, or still deciding which departments go first? Start with the AI transformation programme, which maps the work before the Scale package.
How is the Scale package priced?
Bespoke. Starts at €25,000+, typically €25K–€150K. Paid scoping (€5K, credits to project) produces the firm proposal.
What does the SLA cover?
1h critical / 4h high / 24h medium response. 99.5% uptime target on agent infrastructure. Named delivery lead and executive escalation. Negotiable for procurement-specific terms.
Do you sign MSAs and procurement-style contracts?
Yes. Either under client MSA with our SOW template attached, or under our standard MSA. Professional indemnity insurance carried. DPA tailored per engagement.
Are you SOC 2 audited?
No, as a small boutique agency, we are not formally SOC 2 audited. We map controls and operate to them, and provide a controls mapping document. Many enterprise clients accept this with compensating controls in their own environment. If a formal certification is mandatory for your procurement, we likely are not the right fit yet.
Can the scope grow mid-engagement?
Yes, via change orders. Significant additions are scoped, priced, and signed off before being built. Small in-scope adjustments are absorbed.
What happens after deployment?
Quarterly strategy reviews in Year 1, plus an Embedded Partner retainer (€5,000+/month). The retainer covers health monitoring, optimization, and new-agent builds under the established framework.
Do I need Spark or Workforce, or a Launch, Run or Scale package?
Start with Spark or Workforce if you want a few AI employees doing set tasks. Choose a Launch, Run or Scale package if you want us to map, build and roll out agents across a whole team. Not sure? Book a call and we'll tell you which fits.
